cxl | Customer eXperience Leadership

Driving transformational change through Process Excellence and Lean Six Sigma.

Welcome to my new blog…

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The often-used six sigma symbol.

Image via Wikipedia

   

After years of sharing my passion for Process Improvement through training programs, Executive offsite sessions and conferences that have connected me with over 1,500 passionate leaders and team members all with a strong desire to improve their business, the time has come to create a forum to discuss and share some of the thoughts  and concepts that are essential to the success of an organizational transformation.   

This blog will be dedicated to leading organizational transformations leveraging Lean Six Sigma, Process Excellence, Process Design/Re-engineering, Organizational Development and Change Management.  As there are many great sources of information on individual approaches, my goal is to create a dialogue for those that are interested in leading broader transformations or Lean Six Sigma / Process Improvement deployments.    

While my background is primarily in Lean Six Sigma, I am a big believer of a broad-based, holistic approach to process improvement.  I intend to provide regular updates, thought leadership and dialogue on topics that regularly come up among those leading new deployments or change initiatives in addition to providing live blogging from key events in the field and examples of successes.   

As I am not a consultant nor have anything to sell or promote, posts will remain unbiased and free from pitches or commercial content.  The opinions expressed are not necessarily those of my employer.  

I welcome your thoughts and insights to make this blog as interactive and useful as possible.   

Cheers,   

Eric   

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